Returns and exchange
6.0 Please note that our refund policy is only in terms of credits.
6.1 Exchanges are only applicable for regular priced items (except for BO, earrings and Lingerie) for the following reasons:
i. An incorrect item
ii. A defective item
EXCEPTIONS: Exchanges are allowed for regular priced Swimwear and Apparels ( except for Backorder items ordered in specially for you which we will not be restocking)
*Orders with promotional codes entered are not allowed for exchanges except for the listed codes:
- HEYYOU (10% off first purchase)
- SUMMER10 ( 10% off min $100)
6.2 Postage charges to and fro will be borne by the customers. Postage fees incurred for exchanges would be the actual fee that Singpost/courier charge without any subsidies from the store.
For Item exchange
How to request for RMA (Return Mechandise Authorisation) :
- For international customers, please email us at email@example.com 7 days upon receiving your package so that we can assist in the exchange.
- For SG customers, You can request for RMA 7 days after your order’s status has been changed to Shipping (SG).
Requests for exchanges and returns thereafter will not be entertained. If you are unable to request for RMA but it is still within 5 working days from date of delivery, please email us at firstname.lastname@example.org so that our team can manually assist with your request. Returns requested after that will be rejected.
- Log in to your account and click Order
- Click on the “Refund” button on the right.
- This new RMA process will save you the hassle of manually emailing us to request for exchange. However, this module still needs improvements and we are in the midst of working with our developer to fine tune it to make it more fuss free for you. Meanwhile, the following steps will still be via email (:
- Our team will send you a separate email with the return address once your RMA has been processed and is showing the status “ Waiting for package”
- Please kindly ensure that the parcel is returned in its original condition, unworn and unwashed with the tags intact. Hygiene label for swimwear has to be intact in order to qualify for the exchange. The Dancing Jewels reserves the right to reject any exchanges if the above point is not fulfilled.
- Upon receiving your package, if credits have been issued, it will be valid for one month only, excludes postage fees and can only be used to offset one order.
There is strictly no extension of validity period and all unutilised credits will be forfeited. A one month credit for instocks and sales items will be issued for the return items. Credits issued will be based on the amount paid. Do email us the items you wish to offset against so it can be processed manually as such an arrangement is not available in the system.
- Each qualified order is only entitled to a one-time exchange.
- The Dancing Jewels reserves to right to reject any exchanges that has not been confirmed by us. Any shipping cost incurred to return the package will be borne by the customer.
- All exchanges are assessed on a case-by-case basis and we reserve the right to exercise discretion in permitting or rejecting all requests for exchanges.
- All returns or exchanges will be processed within 5 working days. You will receive an email from us once your return package has been received.
7. Defects/ Incorrect items sent
7.1 The Dancing Jewels checks all orders before sending. In the event a defective/wrong item has been sent, we sincerely apologise.
7.2 Please drop us an email at email@example.com within 5 working days with a snap shot of the item/ area of defect.
7.3 The Dancing Jewels will send a replacement piece of the item if there is an available piece. There is strictly no refunds if a replacement piece is available.
7.4 In the event that the item is no longer available, refunds in terms of store credits will be issued.
7.5 Postage charges incurred will be refunded via store credits.
7.6 Returns for defect/incorrect items follow the above points from 6.4-6.7
7.7 Please only send back the item once a confirmation has been given from our team. The Dancing Jewels reserves to right to reject any order that has not been confirmed by us. Any shipping cost incurred to return the package will be borne by the customer.
7.8 For items that has been sent back to us but does not have the defect mentioned, postage fee for the return of item will be chargeable. If no top up was done for the postage fee, item will be disposed after 14 days.
7.9 Store credits earned from “refunds” due to defects/incorrect items sent does not have an expiry date.